birddog

Building Social Influence in B2B Marketing

There seem to be 2 notable benefits to growing social influence. People pay you to talk, and they give you free shit. Both offer a degree of comfort for the future.

I seem to have done a lot of talking in the last few years. Talking, writing books, talking about the writing and then talking some more. I’ve talked about Waterloo Bridge and pastries a fair amount in that time, but mainly I’ve been advocating the new social imperative for B2B brands in a rapidly changing digital economy. I’m not the first of course and hopefully won’t be the last. Only recently the very delightful Jo Porritt at Crowd Media drew my attention to The Cluetrain Manifesto which said pretty much everything I believe in – 12 years ago.

Yet while the written word holds meaning, the spoken word appears to hold value. It’s a reflection of our increasing video consumption in the digital age that I’m being asked to wave my arms, shout and stamp my feet in front of a live audience. My ‘performance’ is recorded and distributed to a wider audience internally and/or externally. Some people, including my clients, recoil from video, “Ooooh, no, I’d never do that. I’d be terrified… you never know who might see it… does my bum look big in this…?” etc.

I see it as an opportunity. I can reach many instead of the few. I can communicate the passion and personality of the brand and maybe, just maybe, if the message is ‘real’ it won’t feel like I’m banging my head against a brick B2B wall quite so much. Oh, and I get paid, which is nice. I admit that wearing makeup is still a bit of a challenge…

The free shit is nice too. Because of my growing ‘social influence’, I’m apparently the right kind of guy to talk about stuff. I deliberately avoided the word ‘promote’ there, because I don’t get paid for it. If someone sends me crap, I put it in the trash and tell the world it’s crap. If it’s something relevant to me or my audience and it’s good – I want to tell the world. Some digital ‘gurus’ are constructing a whole career around that very model. In my mind however, it’s just human nature. We talk about stuff – good and bad – and people listen, or don’t.

Someone sent me an email the other day. It might have been relevant, I don’t know because I trashed it. I simply don’t read cold emails anymore. By contrast, someone at Trend Micro visited me to deliver, explain and install a product called SafeSync that he wanted my opinion on. I’m glad he did, because it’s bloody brilliant. SafeSync copies all your computer files to the cloud, automatically distributes them to all your mobile devices, secures them as back-up and keeps them all in Sync. It’s ridiculously easy to use, quicker than Dropbox and cheap as chips. Yes, there’s still iCloud, but maybe Apple shouldn’t rule the world completely. SafeSync is a very good product. There is an SMB offering that suits me just fine so I’ll be rolling it out across the business. The ‘free trial’ model is as old as the hills, but the guy at Trend specifically selected me as an ‘influencer’. He wanted me to write about the product, not simply buy it. Double whammy then – I’m writing about it and buying it.

And that is how business will proliferate in the social economy. People connected to networks and networks connected to other networks. The people make the decisions and their communities hold influence. Businesses can serve up their offerings, but they are no longer the sole authority. Business brands would do well to remember their audience – how to connect to it and how it operates in a connected world. Oh, and carry an eyeliner. Always carry your eyeliner.

Scot McKee
Managing Director
Birddog Ltd.
+44 20 7323 6666
Twitter: @ScotMcKee
LinkedIn: http://uk.linkedin.com/in/scotmckee
Book: http://amzn.to/mOUKOH

Risk-Averse B2B Brands

I met an old school friend for frothy coffee the other day. He’d been promoted to “Global Director of Risk for Bleedin’ Everything”. I asked him what, for the feeble minded, that actually meant. He said he was, “Tasked with assessing and reporting on the actual and perceived risks to the business of internal and external influences.” My, my, I thought. That’s heavy. So I asked him to give me an example. He said, “Well, it could be assessing the risk of anything from the potential flooding of one of our facilities in the Philippines, to hiring you.”

Naturally, I gave the Philippines the bum’s rush and asked him to explain why I might be a risk to his global multi-billion dollar enterprise. Lil’ ol’ me? Surely not. He said that in a recent meeting my name had been mentioned and, to his surprise (and secret delight I’m sure), everyone at the table had not only heard of me, but had a very firm opinion as to my suitability for the role of brand guardian to their business. “You’re a bit like Marmite,” he said. “Some thought you were a loose cannon, some thought you were full of shit and some thought you were a heaven-sent genius.”

I was of course flattered to be the subject of such polarity of opinion, but I would be lying to suggest that the perceived ‘risk’ associated to my engagement didn’t leave with a little bit of sick in my mouth. Had I gone too far? Were my opinions too extreme? Was my pathological need to drive creative change in B2B marketing limiting business opportunities? In short, was I just too risky to engage?

We discussed the matter of risk for a while. My friend pointed out that ‘vanilla’ is the nation’s favourite flavour of ice-cream and that ‘beige’ is the most popular colour. His role was to assess and reduce risk – his business decisions were made based on ‘least impact’ and I would do well to remember that.

“And that…,” I told him, “…is why we can never work together.” He looked a little upset – as if I should bow to the commercial imperative of corporate engagement and offer assurances of conformity.

“Low-risk, low-impact brands are everywhere. They’re the majority.” I said. “There are Marketing Directors who wrap their brands in a beige blanket and tuck them up safely every night. There are agencies that prosper on their perennial ability to deliver ‘meh’. Most of their brands will survive and even grow simply by being… benign. But where’s the satisfaction in that? Where’s the benefit? How does that make a difference?”

On my deathbed, and on principal, I’d like to think that my time had been spent searching for maximum impact (even if it’s not always achieved, or achievable). The prospect of a life spent in B2B marketing being ‘average’ is too depressing to contemplate. Every business brand should start with truly radical aspirations. You can always soften the position later, but if you start from a position of safety, when will you ever take the risk needed to make a real difference? So ‘Marmite’ is fine with me. As long as there is just one B2B brand seeking change, we’re in business.

And on that note, the heaven-sent genius wiped the milk-froth moustache from his top lip and left. Principles upheld. And still full of shit.

Scot McKee
Managing Director
Birddog Ltd.
+44 20 7323 6666
Twitter: @ScotMcKee
LinkedIn: http://uk.linkedin.com/in/scotmckee
Book: http://amzn.to/mOUKOH

B2B Digital Marketing – The Next Stage

I can’t decide if I’m feeling like the first stage of the Apollo space rocket is breaking away and I’m ready to hit the big red turbo-boost button, or if it’s a bit more like waiting in the trenches for the command to go ‘over the top’ and get shot in the ass, again. Digital can do that to you. As we approach the end of the Financial Year and the start of the next one, there’s a lot of planning and forecasting going on.

Some progress has undoubtedly been made in the last six months or so within the B2B digital marketing space. The frenzy for dataficating everything and monitorization of funnels and tubes and pipelines and all things relating to grids and templates has mercifully eased off a bit. The dawning realisation that demand gen tools are exactly that, tools (like all the other tools that went before…), not a total panacea for digital marketing, is a blessed relief.

There’s more interest being expressed in brand strategy again, “How do we say this differently? What can we do to stand out from our competitors?” And there’s a growing recognition that between the brand strategy and the demand gen tools, there’s still a gap in the middle that needs to be filled. “Here’s our brand, check. Here’s our machine for processing stuff that will tell us what to do next, check. Umm… how do we join the two together?”

In the ‘olden days’, the gap would have been filled by design work. A graphic designer would have been expected to colour-in the gap, maybe with a Getty image or two. Tah-dah! A beautifully coloured picture with your message at the top and your badge at the bottom. Brilliant. Let’s go to the pub.

In the newfangled digital and social world however, colouring-in doesn’t fill the gap. The graphic design requirement for engaging in (for example) social monitoring, conversation and response is, let me think, oh I know – zero. There is still a need for design, but the real requirement (the gap) is for creativity. Not just Getty images creativity, but digital creativity – creative thinking based on digital understanding. The difference of course is that the very last person on earth that you should ask for digital creativity is the same person you ask for graphic design. That’s a tough one for clients and agencies to come to terms with. B2B clients barely recognised good traditional creativity when it bit them on the ass, so the transition to digital is like taking them on a trip to Mordor. Graphic designers craft breathtakingly beautiful work, which is next to useless in the context of most digital platforms.

The gap then, between B2B brand development and digital marketing delivery is creativity. Actually, creativity has always been the missing link in B2B marketing, but the opportunity is to provide creative solutions with and for digital challenges. So if the traditional Creative Director’s role has changed, where’s this elusive new digital creativity going to come from? The Planners, the Strategists, the Community Managers, the Info Architects, the UX testing…? ‘Yes’ – probably all of the above. But not many of the clients or the agencies are prepared to truly take the risk and make the change. If B2B is famous for anything, it’s for not changing. But the talking’s just about over now I think. We’ve talked a lot about B2B Social Media and B2B Digital Marketing. We’ve been sitting on our thumbs watching and referring to endless B2C examples. Now we have to deliver it in B2B, or not.

The focus for digital delivery in B2B needs to shift fundamentally, and it has done – certainly in my mind, and my business. But does that mean ‘ready for liftoff’ or ‘bullet in the head’? I don’t actually know. I guess that’s the next stage.

Scot McKee
Managing Director
Birddog Ltd.
+44 (0)20 7323 6666
twitter: @ScotMcKee